Extra Bonus believe that online casinos should be an enjoyable form of entertainment, not a burden. This page is our dedicated resource to help Malaysian players game safely, understand their limits, and get help when needed. Our players' wellbeing comes first – always.
Six core pillars that shape our approach to ensuring every Malaysian player games in a safe and healthy environment.
Extra Bonus provides deposit limit, loss limit, and session time limit tools that can be activated directly from your account settings in under two minutes — no need to contact support. Limits take effect immediately and are designed to help you stay in control.
If you feel you need a break from gaming, the self-exclusion option Extra Bonus can be activated for periods ranging from 24 hours to permanent exclusion. During this time, your account cannot be accessed and you will not receive any marketing communications from us.
Extra Bonus enforces a minimum age requirement of 21 years with no exceptions. All new account registrations go through an identity verification process using a valid MyKad or passport. We do not allow underage individuals to use the platform under any circumstances.
Monitoring system Extra Bonus detects gaming patterns that may indicate a problem – such as a sudden increase in deposit amounts, very long gaming sessions, or repeatedly re-wagering winnings. When such patterns are detected, our team will proactively reach out to the player.
Extra Bonus actively educates players on how casino games actually work – including RTP (Return to Player), real probabilities, and the fact that no system or strategy can guarantee winnings in the long run. Knowledge is your best protection.
Support team Extra Bonus specifically trained to handle responsible gaming conversations with sensitivity and without judgement. You can speak in Bahasa Malaysia via live chat 24/7 – no question is too difficult to ask.
All these tools are available for free within your account settings. No support needed – activate them yourself at any time.
Set a maximum amount you can deposit per day, week, or month. Once the limit is reached, any further deposit attempts will be automatically blocked until the limit resets in the next period.
Set a maximum amount you are comfortable losing within a given period. Once the loss limit is reached, you will not be able to place new bets until the limit period resets — protecting you from chasing losses in an emotional state.
Limit the amount of time you can spend on the platform Extra Bonus each day. Once the time limit is reached, your session will end automatically and you will not be able to log back in until the following day.
Need a short break? Activate the self-exclusion option to suspend access to your account for 24 hours, 3 days, 7 days, or 30 days. No reason is required. During this period, your account is fully frozen and no marketing communications will be sent.
For more serious exclusions, this option closes your account for a minimum period of 6 months, 1 year, or permanently. The exclusion cannot be reversed within the chosen period – this is to protect you fully. Any valid remaining funds will be returned.
View all your gaming activity and transactions over any period you choose, directly from your account. This helps you assess your playing habits based on real data – not memory, which can be unreliable. Understanding your own patterns is the first step toward staying in control.
Important Note: Once a self-limit is set, it can only be increased after a 48-hour waiting period – this is to prevent impulsive decisions made in the heat of the moment. Limits that are reduced take effect immediately. This approach is specifically designed for your protection.
Responsible gaming is an approach to online casino entertainment that prioritises safety, self-awareness, and personal control. For Extra Bonus, it's not just a policy written on paper – it's how we operate every day, in every product decision, and in every interaction with our Malaysian players.
Online casinos, including slots, table games, Live Casino, and Sports Betting such as the Malaysian Super League or EPL, are a legitimate form of entertainment that most adults can enjoy responsibly. However, for a small number of players, gaming can shift from entertainment to a problem — and when that happens, it is important that accessible, judgement-free support is available.
Extra Bonus understands that our responsibility does not end the moment a player registers. Our responsibility continues throughout the entire duration of their membership – ensuring they play because it's enjoyable, not because they don't know how to stop.
| Monthly Income Level | Casino Entertainment Limit (max. 5%) |
|---|---|
| RM 2,000 – RM 3,000 | RM 100 – RM 150 / month |
| RM 3,001 – RM 5,000 | RM 150 – RM 250 / month |
| RM 5,001 – RM 8,000 | RM 250 – RM 400 / month |
| RM 8,001 – RM 12,000 | RM 400 – RM 600 / month |
| Over RM 12,000 | Maximum 5% of net income |
The table above is a guide based on general financial management principles. The actual limits that work for you depend on your personal financial situation, including loan commitments, family dependents, and savings goals. Use limits that you comfortable losses only — not money you hope to win back.
Recognise the early signs before things escalate. Any one of these signs on its own does not necessarily indicate a problem — but if several are present at the same time, it may be worth talking to someone.
You frequently play beyond the budget you've set for yourself and feel embarrassed or guilty afterwards.
You frequently "chase losses" – continuing to play with more money after a loss in the hope of turning things around.
You've started hiding your gaming activity from family members or close friends, or lying about how much you've wagered.
You feel uncomfortable, restless, or irritable when you're not playing, or you use gaming as your primary way of coping with stress and life's problems.
You've borrowed money, sold belongings, or used funds meant for monthly bills, rent, or family needs to fund your gaming.
You find yourself spending more time playing than you planned, and it's hard to stop even when you want to.
Gaming begins to affect your work performance, family relationships, physical health, or your ability to meet daily responsibilities.
Answer the following questions honestly to get a clear picture of your current gaming habits. All responses are private and not recorded.
You appear to be gaming in a healthy way. Keep setting limits and monitoring yourself regularly. Remember – circumstances change, so revisit your limits every few months.
Several warning signs detected. This is a good time to use Extra Bonus's self-limit tools and perhaps talk to someone you trust. You don't have to face this alone. Reach out to our support team or consider contacting a relevant helpline.
Asking for help is not a sign of weakness – it's a sign of strength and self-awareness. Here's the best way to take action if you or someone you care about needs support.
The most important first step is acknowledging that gaming has started to become a problem, not just a form of entertainment. This takes a great deal of honest self-reflection.
Immediately activate self-exclusion from your account settings Extra Bonus you. This blocks access to the platform and creates space for recovery.
Talk to a trusted family member or friend, or reach out to a professional counsellor. You don't have to face this alone.
Speak with a financial adviser or credit institution to restructure your finances if needed. Financial difficulties can be resolved with the right plan in place.
Malaysia has several support resources available for those experiencing gambling-related problems or addiction. Extra Bonus encourages players who need help to reach out to any of the following resources. All services are confidential and do not require you to disclose your full name.
If you're concerned about someone close to you – a spouse, child, sibling, or friend – here are some guidelines on how to help without making the situation worse.
When Extra Bonus when we say we are committed to responsible gaming, that is not a marketing slogan. This commitment is reflected in the real business decisions we make every day — decisions that sometimes mean we forgo short-term revenue for the long-term wellbeing of our players.
For example, the monitoring system Extra Bonus actively identifies players showing risky play patterns — rather than letting them continue playing, our team proactively reaches out to offer support. This means we sometimes actively reduce a player's gaming activity.
Advertising and notification system Extra Bonus is also designed with responsible gaming in mind. Players who have activated deposit limits or are in a self-exclusion period will not receive any marketing communications about promotions or bonuses – no emails, no push notifications. When someone tells us they need a break, we respect that decision fully.
For payouts, Extra Bonus does not accept deposits via credit borrowing methods. Deposits may only be made through payment methods that reflect money you already own — Touch 'n Go eWallet, DuitNow, GrabPay, ShopeePay, Boost, Maybank2u, CIMB Clicks, or FPX. This is a deliberate decision to prevent players from going into debt to play.
Every staff member Extra Bonus – from software developers to customer support agents – undergo responsible gaming training and learn how to identify and respond to warning signs. Player safety is a shared responsibility across our entire organisation, not just one department.
Understanding how online casinos actually work is a player's best protection. Extra Bonus believes in full transparency on this.
If you're playing for fun and within your means, online casinos can be an enjoyable form of entertainment. If you're playing in hopes of solving financial problems, or with money you can't afford to lose, please stop and seek help. There is no shame in asking for support.
Platform Extra Bonus is for entertainment purposes only and is intended for individuals aged 21 and above. Never play with money you cannot afford to lose. If gaming starts to affect your life — financially, in your relationships, or your mental health — please activate self-exclusion from your account settings or contact our support team via 24/7 live chat. Help is available and free. Reading Terms & Conditions and Privacy Policy is also encouraged.
The most frequently asked questions from players regarding self-control tools and Extra Bonus's responsible gaming policy.
Extra Bonus delivers an enjoyable online casino experience — slots, Live Casino, table games, and Sports Betting including the Malaysian Super League — in a safe and responsible environment. Our self-control tools are available free to all members. Register today and start your entertainment journey the right way — within the limits you set yourself.
For individuals aged 21 and above only. Terms & conditions apply. Play responsibly. If you feel you need help, contact our support team immediately.